Case Management

What is case management?

Case management is a collaborative process which assesses, plans, implements, coordinates, monitors and evaluates options and services to meet an individual’s health needs through communications and available resources to promote quality, cost –effective outcomes.

(Certification of Insurance Rehabilitation Specialist Commission Board)

The underlying tasks of a case manager include:

  • assessment of need
  • care planning
  • implementation
  • regular review
Why is case management important?

Case managers help to empower their clients with their chronic health issues. They do this through understanding the client’s needs, patient education, developing an individualized care plan, assist with implementation of the care plan and provide assistance with managing the healthcare system. Case managers help their clients with managing all the pieces of the healthcare puzzle.

Who needs case management?

Individuals that need assistance with managing their chronic conditions such as diabetes and heart disease and individuals with complex health conditions who struggle with the health care system.

How does case management work?

Initially, send a message below including your name, phone number and best time to reach you. Then one of our case managers will follow up with you by phone to discuss the case management process.

If you are interested in case management and agree to the terms of the program, you will be asked to complete a health history form. Once the form is completed your assigned case manager will develop a personalize health plan for the next three months. The plan will be reviewed and sent electrically to your email address. Case management sessions can be scheduled once a week or every two weeks. The length of the case management process varies depending on the needs and issues of the client.